Shipping, Refunds and Returns Policy

For any enquiries please email: hello@thesportsmemorabiliashop.com

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thesportsmemorabiliashop.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thesportsmemorabiliashop.com

Shipping Returns

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping/Dispatch

Shipping options

We offer standard shipping via carrier for all our items. Your order will be handed over to local carriers for delivery, tracking may not be available every step of the way.

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost

After an order has been successfully paid for and confirmed, you will be contacted via the email address provided with an estimated delivery time for shipping. You will also receive an order confirmation message that will outline the estimated processing time for your order. Allow 1-3 business days for processing and around 14 days for delivery depending on distance, package size, and carrier. This information should only be used as a rough estimate. You will receive an email once your order has been shipped.

You’ll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you with the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time via the carrier’s shipment page, which you will be provided with via email with your shipment information.

In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up-to-date delivery date.

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 90 days of the order date via email at hello@thesportsmemorabiliashop.com

The Sports Memorabilia Shop